Dubetta Online Store

At Dubetta, your satisfaction truly matters to us. We work hard to make sure every order arrives exactly as expected. This page explains our Exchange, Refund, and Returns Policy in a simple and transparent way, so you always know what to expect when shopping with us.

1. Exchange Policy

We are happy to offer an exchange if something is not right with your order.

You may request an exchange within 48 hours of receiving your order if:

  • You received an item different from what you ordered, or
  • The item arrived defective or damaged

To ensure a smooth process, please contact us as soon as possible within the 48-hour window.

2. Item Condition for Exchange

To be eligible for an exchange, the product must be:

  • Unused, unworn, and unwashed
  • Returned in its original condition
  • With all tags, labels, and packaging attached

For hygiene and quality reasons, items that show signs of use cannot be exchanged.

3. No Refund Policy

In line with our store policy:

  • Refunds are not available
  • All purchases are considered final sale
  • Approved cases are handled through exchange only, not cash refunds or store credit

This policy is clearly communicated before checkout to ensure transparency for all customers.

4. Order Inspection at Delivery

To protect your rights and ensure complete satisfaction:

  • You are welcome to open and inspect your package while the courier is present
  • Please check the item’s condition and accuracy before accepting delivery

Once the courier leaves, Dubetta cannot accept responsibility for visible issues unless reported within 48 hours.

5. Delivery Fees & Order Cancellation

  • If an order is cancelled after it has already been shipped, delivery fees will still apply
  • In approved exchange cases caused by a Dubetta error, we will guide you through the next steps clearly

6. How to Request an Exchange

To request an exchange, please contact our customer support team and provide:

  • Your order number
  • Clear photos showing the issue
  • A short description of the problem

Our team will review your request and respond as quickly as possible to assist you.

7. Compliance with Egyptian Consumer Protection Law

This policy is designed in accordance with Egyptian Consumer Protection Law No. 181 of 2018, which ensures:

  • The customer’s right to receive products that match the agreed specifications
  • The right to exchange or return defective or incorrect items within a reasonable time
  • Transparent communication of store policies before purchase

Dubetta fully respects these rights and is committed to fair and honest dealings with all customers.

8. Policy Updates

Dubetta may update this policy from time to time to improve clarity or comply with legal requirements. Any updates will be published on this page and take effect immediately.

Need Help?

If you have any questions or need assistance, our customer support team is always happy to help.

Thank you for choosing Dubetta. We truly appreciate your trust in us.